Returns & Exchanges
At Nomad Coffee Club, we want you to love every brew; however, due to the perishable nature of roasted coffee, we can only offer refunds or replacements on items that arrive damaged or defective. Please contact our support team within 14 days of delivery to initiate a claim for any hardware or fresh beans.
Contact Support
Email our team at [email protected] with your order number and a brief explanation of the issue with your shipment.
Provide Proof
For damaged goods or incorrect orders, please attach clear photos of the packaging and items so we can expedite your claim with our carriers.
Review Process
Our quality control team will review your request within 48 hours to determine if a return shipment is required or if a direct refund is applicable.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement bag of coffee at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing